Last updated: 13 August 2026
These terms apply to all digital products and counselling services purchased through marriagetree.co.za. By completing a purchase, you agree to the terms below.
1. About These Products
The Marriage Tree offers digital downloadable guides (PDF format) and premarital/marriage counselling services, provided by Anica and Thomas Brown.
2. Delivery Policy
Digital products (guides, workbooks): delivered instantly and automatically via download link upon successful payment. A copy of the download link is also sent to the email address provided at checkout. If you do not receive your download within 30 minutes of payment, please check your spam folder, then contact us at ab.anictom@gmail.com with your order confirmation.
Counselling sessions: booked separately via our discovery call scheduling system. No physical goods are shipped as part of any purchase on this site.
3. Refund Policy
Digital products: Due to the instant, downloadable nature of digital products, all sales are final once the download has been accessed. If you experience a technical issue — a corrupted file, a broken download link, or receiving the wrong file — contact us at ab.anictom@gmail.com within 7 days of purchase and we will resolve the issue or provide a full refund.
If a digital product has not yet been downloaded, you may request a refund within 7 days of purchase by emailing ab.anictom@gmail.com.
Counselling sessions: refunds for paid counselling packages are handled on a case-by-case basis. Please contact us directly to discuss your circumstances.
4. Cancellation Policy
Digital product purchases are once-off transactions with no recurring billing or subscription — there is nothing to cancel after purchase.
For counselling sessions, cancellations or rescheduling requests should be made at least 48 hours before your scheduled session wherever possible. Contact ab.anictom@gmail.com or use your booking confirmation to reschedule.
5. Payment Processing
Payments on this site are processed securely via PayFast. The Marriage Tree does not store or have access to your card details — these are handled directly and securely by PayFast’s payment systems.
6. Contact Us
For any questions about these terms, delivery, or refunds, contact:
Email: ab.anictom@gmail.com
Website: marriagetree.co.za